imac_21 wrote:Hangman_52 wrote:Tips are not a right. They are earned.
Agreed. I'm tired of people arguing that the consumer is obligated to tip because restaurant staff wages are so low and they rely on tips to live. If the industry is broken, don't ask the consumer to make up for it out of the goodness of his/her heart. Fix the industry from within the industry.
If you provide a service, it should be more than adequate, bar none. And yes, tips are earned. Some people are just not cut for a customer service oriented field, yet they somehow find their way to it. Hell, even healthcare whether you're a doctor, nurse, physical therapist, manager, etc is based on a form of customer service.
I tend to be pretty generous on tips especially in San Fran where the tip rates go at 18, 20, and 25%. However, if service blows, they'll know it by way of their tip (or lack thereof) and their manager.