To other season seat holders - do you still have a rep?

[vanhalen26]

I got an email a couple weeks back saying I’ll be moved from a dedicated rep to a pool of reps. They of course assured there will be no disruption to service levels.

So I emailed them a softball question re: the upcoming seat relocation event and no response.

For what we pay, I kinda feel like having a dedicated rep we could reach out to should be a given - it’s not like I call or email that often. But when I do, I’d like it to be able to reach someone to discuss my issues or concerns. Mine has been very helpful with small things in the past, and I don’t anticipate the same level of caring from a random responder.

I’m upper bowl. I’m wondering if it’s all price points or just some. I’m low row sideline in the new price point for first 3 rows so I thinks it was $8k or $9k for the upcoming season.

[Quattro]

Moving to the Rogers customer "service" model.

[C Court]

Moving to the "service only for elite corporate customers" model.

[DelAbbot]

At least Rogers customer service hires real Canadians and not offshore call center.