Fiserv Forum Thread - Full (Almost) Capacity Now

[MVP2110]

Got tickets to game 5, leaving Appleton at 5, I should have enough time to not have to worry right? About an hour and a half drive so leaves me an hour to park and get in my seats.

[MickeyDavis]

Got tickets to game 5, leaving Appleton at 5, I should have enough time to not have to worry right? About an hour and a half drive so leaves me an hour to park and get in my seats.

Assuming you're taking 41 not 43 there is construction north of the zoo that can be a bottleneck. And from AmFam Field to downtown could be slow depending when the Brewers game is over.

[Iheartfootball]

Any tips for Fiserv first timers? Thanks for the entry tip. Food? Any deer district activities for the playoffs?

I’m expecting it to be a zoo down there.

[mcfromage]

I see 1st row upper level center-ish tickets on StubHub for $174.

[KidA24]

Got tickets to game 5, leaving Appleton at 5, I should have enough time to not have to worry right? About an hour and a half drive so leaves me an hour to park and get in my seats.

You might miss tip if it's at 7:33 like game 1.

[soxperry]

Got tickets to game 5, leaving Appleton at 5, I should have enough time to not have to worry right? About an hour and a half drive so leaves me an hour to park and get in my seats.

You might miss tip if it's at 7:33 like game 1.

lol what?

barring some kind of catastrophic failure, he'll be fine.

[Profound23]

So I went to the Nets game 6, paid for midcourt, row 15, perfect seats. Even had access to the jockey club. They scanned my virtual tickets when I came in. They scanned me again before I sat in my seat. Phone is dying...wifi isn't doing too well.

My son (who is mixed) and I went to the bathroom and got food, drinks from the jockey club. Come back, as we are coming back from the Jockey Club this elderly lady let a BUNCH of people walk by. She stops my son and asks to see his ticket. I can pull up the email that shows my ticket numbers......but I can't load the virtual ticket.

I ask "so what happens if I can't pull it up?" She stares at me and says, "well then you have to leave" with a sarcastic smirk. So I am trying 3 or 4 times to get it.....but the ticket won't pull up. I showed her the email, not good enough. Screen shot not good enough. I mean, I get that isn't allowed upon entry....but at this point we have been sitting in our seats for a half. We are coming out of the Jockey Club which not everyone should just be able to get into.

She just stares at me. Already missed a good portion of the third quarter. She says "well you can walk over to section 109 and have them figure it out." I ask her what this means. She says, they can print my tickets with my id and method of payment. First off, while we are doing this numerous people are going in and out and not being checked. No clue why she singled us out.

My son and I went to a regular-season game, the first game vs Miami, and the 2nd round. We were planning on going to the ECF and the Finals if the Bucks make it. This didn't sit right with me. I notified Bucks online customer service. They said they would call me back. I did not receive a call....notified them again and the guy basically says "it's being dealt with by (insert name of last rep)" and disconnects from me.

So between the low IQ basketball, paying hundreds and missing a good portion of the third quarter because of this one person who singled out my 13-year-old son, and horrible follow-up customer service I don't believe I will be attending another game this year at the very least.

Extremely disappointed!

[LittleRooster]

So I went to the Nets game 6, paid for midcourt, row 15, perfect seats. Even had access to the jockey club. They scanned my virtual tickets when I came in. They scanned me again before I sat in my seat. Phone is dying...wifi isn't doing too well.

My son (who is mixed) and I went to the bathroom and got food, drinks from the jockey club. Come back, as we are coming back from the Jockey Club this elderly lady let a BUNCH of people walk by. She stops my son and asks to see his ticket. I can pull up the email that shows my ticket numbers......but I can't load the virtual ticket.

I ask "so what happens if I can't pull it up?" She stares at me and says, "well then you have to leave" with a sarcastic smirk. So I am trying 3 or 4 times to get it.....but the ticket won't pull up. I showed her the email, not good enough. Screen shot not good enough. I mean, I get that isn't allowed upon entry....but at this point we have been sitting in our seats for a half. We are coming out of the Jockey Club which not everyone should just be able to get into.

She just stares at me. Already missed a good portion of the third quarter. She says "well you can walk over to section 109 and have them figure it out." I ask her what this means. She says, they can print my tickets with my id and method of payment. First off, while we are doing this numerous people are going in and out and not being checked. No clue why she singled us out.

My son and I went to a regular-season game, the first game vs Miami, and the 2nd round. We were planning on going to the ECF and the Finals if the Bucks make it. This didn't sit right with me. I notified Bucks online customer service. They said they would call me back. I did not receive a call....notified them again and the guy basically says "it's being dealt with by (insert name of last rep)" and disconnects from me.

So between the low IQ basketball, paying hundreds and missing a good portion of the third quarter because of this one person who singled out my 13-year-old son, and horrible follow-up customer service I don't believe I will be attending another game this year at the very least.

Extremely disappointed!

Sorry you had that ****** experience


Sent from my iPhone using Tapatalk

[VooDoo7]

So I went to the Nets game 6, paid for midcourt, row 15, perfect seats. Even had access to the jockey club. They scanned my virtual tickets when I came in. They scanned me again before I sat in my seat. Phone is dying...wifi isn't doing too well.

My son (who is mixed) and I went to the bathroom and got food, drinks from the jockey club. Come back, as we are coming back from the Jockey Club this elderly lady let a BUNCH of people walk by. She stops my son and asks to see his ticket. I can pull up the email that shows my ticket numbers......but I can't load the virtual ticket.

I ask "so what happens if I can't pull it up?" She stares at me and says, "well then you have to leave" with a sarcastic smirk. So I am trying 3 or 4 times to get it.....but the ticket won't pull up. I showed her the email, not good enough. Screen shot not good enough. I mean, I get that isn't allowed upon entry....but at this point we have been sitting in our seats for a half. We are coming out of the Jockey Club which not everyone should just be able to get into.

She just stares at me. Already missed a good portion of the third quarter. She says "well you can walk over to section 109 and have them figure it out." I ask her what this means. She says, they can print my tickets with my id and method of payment. First off, while we are doing this numerous people are going in and out and not being checked. No clue why she singled us out.

My son and I went to a regular-season game, the first game vs Miami, and the 2nd round. We were planning on going to the ECF and the Finals if the Bucks make it. This didn't sit right with me. I notified Bucks online customer service. They said they would call me back. I did not receive a call....notified them again and the guy basically says "it's being dealt with by (insert name of last rep)" and disconnects from me.

So between the low IQ basketball, paying hundreds and missing a good portion of the third quarter because of this one person who singled out my 13-year-old son, and horrible follow-up customer service I don't believe I will be attending another game this year at the very least.

Extremely disappointed!

That's terrible.

[MickeyDavis]

I get checking tickets for prime seats but they are certainly "selective". So are the Brewers.

[KidA24]

Got tickets to game 5, leaving Appleton at 5, I should have enough time to not have to worry right? About an hour and a half drive so leaves me an hour to park and get in my seats.

You might miss tip if it's at 7:33 like game 1.

lol what?

barring some kind of catastrophic failure, he'll be fine.

Between parking, rush hour, the brewers game.

That can add an hour easy.

[MVP2110]

You might miss tip if it's at 7:33 like game 1.

lol what?

barring some kind of catastrophic failure, he'll be fine.

Between parking, rush hour, the brewers game.

That can add an hour easy.

Looking into buying parking at the Highland parking ramp in advance. Has anyone done this? Seems pretty to use?

[MickeyDavis]

Got tickets to game 5, leaving Appleton at 5, I should have enough time to not have to worry right? About an hour and a half drive so leaves me an hour to park and get in my seats.

Assuming you're taking 41 not 43 there is construction north of the zoo that can be a bottleneck. And from AmFam Field to downtown could be slow depending when the Brewers game is over.

Scratch that, no Brewers game that night.

[ejn1214]

lol what?

barring some kind of catastrophic failure, he'll be fine.

Between parking, rush hour, the brewers game.

That can add an hour easy.

Looking into buying parking at the Highland parking ramp in advance. Has anyone done this? Seems pretty to use?

I did it last series. Getting out was pretty slow. There is a ton of foot traffic around there and I can only imagine its gonna be much worse. I probably sat there for 20-30 minutes with no cars getting out. Eventually it moved. There is also the hassle of a trying to back out and someone letting you in to the flow of traffic leaving.

Bottom line is it's super close, but if you want to leave anytime soon after the game i wouldn't do it. Funny too, I used spot hero and paid $6.75. They were charging 30 or 40 dollars, I can't remember, at the ramp.

Also, pretty sure they don't care when you leave. I had to put in a time period but the ramp lady said you can leave whenever.

[old skool]

So I went to the Nets game 6, paid for midcourt, row 15, perfect seats. Even had access to the jockey club. They scanned my virtual tickets when I came in. They scanned me again before I sat in my seat. Phone is dying...wifi isn't doing too well.

My son (who is mixed) and I went to the bathroom and got food, drinks from the jockey club. Come back, as we are coming back from the Jockey Club this elderly lady let a BUNCH of people walk by. She stops my son and asks to see his ticket. I can pull up the email that shows my ticket numbers......but I can't load the virtual ticket.

I ask "so what happens if I can't pull it up?" She stares at me and says, "well then you have to leave" with a sarcastic smirk. So I am trying 3 or 4 times to get it.....but the ticket won't pull up. I showed her the email, not good enough. Screen shot not good enough. I mean, I get that isn't allowed upon entry....but at this point we have been sitting in our seats for a half. We are coming out of the Jockey Club which not everyone should just be able to get into.

She just stares at me. Already missed a good portion of the third quarter. She says "well you can walk over to section 109 and have them figure it out." I ask her what this means. She says, they can print my tickets with my id and method of payment. First off, while we are doing this numerous people are going in and out and not being checked. No clue why she singled us out.

My son and I went to a regular-season game, the first game vs Miami, and the 2nd round. We were planning on going to the ECF and the Finals if the Bucks make it. This didn't sit right with me. I notified Bucks online customer service. They said they would call me back. I did not receive a call....notified them again and the guy basically says "it's being dealt with by (insert name of last rep)" and disconnects from me.

So between the low IQ basketball, paying hundreds and missing a good portion of the third quarter because of this one person who singled out my 13-year-old son, and horrible follow-up customer service I don't believe I will be attending another game this year at the very least.

Extremely disappointed!

The Bucks have really struggled at times since Fiserv opened. Tight ticket checking makes sense for premium seats, but there are too many times when the Bucks/Ticketmaster app is wonky to never be flexible. It helps if you have a good smart phone and a good cell service so you don't have to rely on wifi. It also might help if you can download your tickets to your phone on Google Pay or some other wallet. Bottom line is that ticketholders have to go to extraordinary measures to insure a smooth ticket entry experience. That is not too big of a deal if you regularly attend games, but can be brutal until you get everything figured out. One possible option would be to have paper tickets printed at the ticket office, which I believe can be done if your smart phone is not an option. That might add another 20-minutes to the entry process, as there is sometime a line (and you would need an ID and proof of payment). This works for tickets purchased directly, but might not work for those purchased from a reseller.

I am not surprised that building staff was not able to help and not able to make things work for you. These people are almost all part-timers working with limited training and experience. Their systems and staffing levels have been changing over and over since the pandemic began. They are encountering new situations every day. Supervision is spread thin. The entire Fiserv Forum operation has had a Keystone Kop vibe, even in year 3. They have some level of consistency and they do some things well, but they struggle with uncommon questions, glitches, and new problems. Overall, they get the job done, but if your first few experiences are frustrating, it can seem like they are trying to treat you poorly.

[MickeyDavis]

Yes downloading your tickets to a wallet is the best option to avoid a potential connection snafu

[Profound23]

So I went to the Nets game 6, paid for midcourt, row 15, perfect seats. Even had access to the jockey club. They scanned my virtual tickets when I came in. They scanned me again before I sat in my seat. Phone is dying...wifi isn't doing too well.

My son (who is mixed) and I went to the bathroom and got food, drinks from the jockey club. Come back, as we are coming back from the Jockey Club this elderly lady let a BUNCH of people walk by. She stops my son and asks to see his ticket. I can pull up the email that shows my ticket numbers......but I can't load the virtual ticket.

I ask "so what happens if I can't pull it up?" She stares at me and says, "well then you have to leave" with a sarcastic smirk. So I am trying 3 or 4 times to get it.....but the ticket won't pull up. I showed her the email, not good enough. Screen shot not good enough. I mean, I get that isn't allowed upon entry....but at this point we have been sitting in our seats for a half. We are coming out of the Jockey Club which not everyone should just be able to get into.

She just stares at me. Already missed a good portion of the third quarter. She says "well you can walk over to section 109 and have them figure it out." I ask her what this means. She says, they can print my tickets with my id and method of payment. First off, while we are doing this numerous people are going in and out and not being checked. No clue why she singled us out.

My son and I went to a regular-season game, the first game vs Miami, and the 2nd round. We were planning on going to the ECF and the Finals if the Bucks make it. This didn't sit right with me. I notified Bucks online customer service. They said they would call me back. I did not receive a call....notified them again and the guy basically says "it's being dealt with by (insert name of last rep)" and disconnects from me.

So between the low IQ basketball, paying hundreds and missing a good portion of the third quarter because of this one person who singled out my 13-year-old son, and horrible follow-up customer service I don't believe I will be attending another game this year at the very least.

Extremely disappointed!

The Bucks have really struggled at times since Fiserv opened. Tight ticket checking makes sense for premium seats, but there are too many times when the Bucks/Ticketmaster app is wonky to never be flexible. It helps if you have a good smart phone and a good cell service so you don't have to rely on wifi. It also might help if you can download your tickets to your phone on Google Pay or some other wallet. Bottom line is that ticketholders have to go to extraordinary measures to insure a smooth ticket entry experience. That is not too big of a deal if you regularly attend games, but can be brutal until you get everything figured out. One possible option would be to have paper tickets printed at the ticket office, which I believe can be done if your smart phone is not an option. That might add another 20-minutes to the entry process, as there is sometime a line (and you would need an ID and proof of payment). This works for tickets purchased directly, but might not work for those purchased from a reseller.

I am not surprised that building staff was not able to help and not able to make things work for you. These people are almost all part-timers working with limited training and experience. Their systems and staffing levels have been changing over and over since the pandemic began. They are encountering new situations every day. Supervision is spread thin. The entire Fiserv Forum operation has had a Keystone Kop vibe, even in year 3. They have some level of consistency and they do some things well, but they struggle with uncommon questions, glitches, and new problems. Overall, they get the job done, but if your first few experiences are frustrating, it can seem like they are trying to treat you poorly.

I appreciate the advice and if we go again I will print the tickets.

However....the first problem is we had already been checked twice and we are COMING OUT OF the jockey club. If she had checked me before going into the club...makes sense. At this time we already ate and drank.

-Second, she treated my son as if he didn't deserve to be there.
-Third, watching multiple people walk by as she is solely focused on me and my son.
-Fourth, her snarky comments instead of trying to provide customer service. She didn't even mention that I can just go to section 109 until minutes had already gone off the clock and we missed a huge part of the 3rd quarter. We could have stayed in the jockey club and ate some more but we both did everything possible to be back out to see the opening of the second half.

-Fifth, as I am trying to reach out to the Bucks organization to help me understand what happened and potentially give some customer service training.......they don't seem to care. Heck, I didn't even ask for any compensation. I just wanted them to tell me if this is normal practice and make sure it doesn't happen to others in the future. They couldn't even do that.

-Sixth the optics of it. My mixed son sitting in a sea of upper-class white people gets singled out. As we were walking in after halftime there were 10-15 white people in front of us who walked directly past this lady. As we were waiting, countless others walked by without any hassle. My son doesn't usually think things are race related........but even he questioned it by the time we got back to our seats. Actually would have went to one of the last two games if this didn't happen, so they saved me money anyways.

[WiscoKing13]

Yes downloading your tickets to a wallet is the best option to avoid a potential connection snafu

Found out the hard way during the 2019 playoffs vs BOS when the ticket master app crashed. Always download, always.

Sent from my SM-G960U using RealGM mobile app

[MartyConlonOnTheRun]

So I went to the Nets game 6, paid for midcourt, row 15, perfect seats. Even had access to the jockey club. They scanned my virtual tickets when I came in. They scanned me again before I sat in my seat. Phone is dying...wifi isn't doing too well.

My son (who is mixed) and I went to the bathroom and got food, drinks from the jockey club. Come back, as we are coming back from the Jockey Club this elderly lady let a BUNCH of people walk by. She stops my son and asks to see his ticket. I can pull up the email that shows my ticket numbers......but I can't load the virtual ticket.

I ask "so what happens if I can't pull it up?" She stares at me and says, "well then you have to leave" with a sarcastic smirk. So I am trying 3 or 4 times to get it.....but the ticket won't pull up. I showed her the email, not good enough. Screen shot not good enough. I mean, I get that isn't allowed upon entry....but at this point we have been sitting in our seats for a half. We are coming out of the Jockey Club which not everyone should just be able to get into.

She just stares at me. Already missed a good portion of the third quarter. She says "well you can walk over to section 109 and have them figure it out." I ask her what this means. She says, they can print my tickets with my id and method of payment. First off, while we are doing this numerous people are going in and out and not being checked. No clue why she singled us out.

My son and I went to a regular-season game, the first game vs Miami, and the 2nd round. We were planning on going to the ECF and the Finals if the Bucks make it. This didn't sit right with me. I notified Bucks online customer service. They said they would call me back. I did not receive a call....notified them again and the guy basically says "it's being dealt with by (insert name of last rep)" and disconnects from me.

So between the low IQ basketball, paying hundreds and missing a good portion of the third quarter because of this one person who singled out my 13-year-old son, and horrible follow-up customer service I don't believe I will be attending another game this year at the very least.

Extremely disappointed!

The Bucks have really struggled at times since Fiserv opened. Tight ticket checking makes sense for premium seats, but there are too many times when the Bucks/Ticketmaster app is wonky to never be flexible. It helps if you have a good smart phone and a good cell service so you don't have to rely on wifi. It also might help if you can download your tickets to your phone on Google Pay or some other wallet. Bottom line is that ticketholders have to go to extraordinary measures to insure a smooth ticket entry experience. That is not too big of a deal if you regularly attend games, but can be brutal until you get everything figured out. One possible option would be to have paper tickets printed at the ticket office, which I believe can be done if your smart phone is not an option. That might add another 20-minutes to the entry process, as there is sometime a line (and you would need an ID and proof of payment). This works for tickets purchased directly, but might not work for those purchased from a reseller.

I am not surprised that building staff was not able to help and not able to make things work for you. These people are almost all part-timers working with limited training and experience. Their systems and staffing levels have been changing over and over since the pandemic began. They are encountering new situations every day. Supervision is spread thin. The entire Fiserv Forum operation has had a Keystone Kop vibe, even in year 3. They have some level of consistency and they do some things well, but they struggle with uncommon questions, glitches, and new problems. Overall, they get the job done, but if your first few experiences are frustrating, it can seem like they are trying to treat you poorly.

I appreciate the advice and if we go again I will print the tickets.

However....the first problem is we had already been checked twice and we are COMING OUT OF the jockey club. If she had checked me before going into the club...makes sense. At this time we already ate and drank.

-Second, she treated my son as if he didn't deserve to be there.
-Third, watching multiple people walk by as she is solely focused on me and my son.
-Fourth, her snarky comments instead of trying to provide customer service. She didn't even mention that I can just go to section 109 until minutes had already gone off the clock and we missed a huge part of the 3rd quarter. We could have stayed in the jockey club and ate some more but we both did everything possible to be back out to see the opening of the second half.

-Fifth, as I am trying to reach out to the Bucks organization to help me understand what happened and potentially give some customer service training.......they don't seem to care. Heck, I didn't even ask for any compensation. I just wanted them to tell me if this is normal practice and make sure it doesn't happen to others in the future. They couldn't even do that.

-Sixth the optics of it. My mixed son sitting in a sea of upper-class white people gets singled out. As we were walking in after halftime there were 10-15 white people in front of us who walked directly past this lady. As we were waiting, countless others walked by without any hassle. My son doesn't usually think things are race related........but even he questioned it by the time we got back to our seats. Actually would have went to one of the last two games if this didn't happen, so they saved me money anyways.

Yeah, I would probably understand the live tickets more if it was to an area with free food and booze where you can sneak extra people in. But to get to your seat is really weird. They should have a standard "I apologize, but since your ticket isn't live we need to escort you to the seats to verify they are open. If someone else comes with a live ticket for those seats, you will be asked to to leave the arena." You can't have two people sitting in the same seat, so seems dumb they wouldn't let it slide and if they were concerned, keep an eye that you actual went to that assigned seat and didn't try sneaking into another seat.

[drew881]

So I went to the Nets game 6, paid for midcourt, row 15, perfect seats. Even had access to the jockey club. They scanned my virtual tickets when I came in. They scanned me again before I sat in my seat. Phone is dying...wifi isn't doing too well.

My son (who is mixed) and I went to the bathroom and got food, drinks from the jockey club. Come back, as we are coming back from the Jockey Club this elderly lady let a BUNCH of people walk by. She stops my son and asks to see his ticket. I can pull up the email that shows my ticket numbers......but I can't load the virtual ticket.

I ask "so what happens if I can't pull it up?" She stares at me and says, "well then you have to leave" with a sarcastic smirk. So I am trying 3 or 4 times to get it.....but the ticket won't pull up. I showed her the email, not good enough. Screen shot not good enough. I mean, I get that isn't allowed upon entry....but at this point we have been sitting in our seats for a half. We are coming out of the Jockey Club which not everyone should just be able to get into.

She just stares at me. Already missed a good portion of the third quarter. She says "well you can walk over to section 109 and have them figure it out." I ask her what this means. She says, they can print my tickets with my id and method of payment. First off, while we are doing this numerous people are going in and out and not being checked. No clue why she singled us out.

My son and I went to a regular-season game, the first game vs Miami, and the 2nd round. We were planning on going to the ECF and the Finals if the Bucks make it. This didn't sit right with me. I notified Bucks online customer service. They said they would call me back. I did not receive a call....notified them again and the guy basically says "it's being dealt with by (insert name of last rep)" and disconnects from me.

So between the low IQ basketball, paying hundreds and missing a good portion of the third quarter because of this one person who singled out my 13-year-old son, and horrible follow-up customer service I don't believe I will be attending another game this year at the very least.

Extremely disappointed!

The Bucks have really struggled at times since Fiserv opened. Tight ticket checking makes sense for premium seats, but there are too many times when the Bucks/Ticketmaster app is wonky to never be flexible. It helps if you have a good smart phone and a good cell service so you don't have to rely on wifi. It also might help if you can download your tickets to your phone on Google Pay or some other wallet. Bottom line is that ticketholders have to go to extraordinary measures to insure a smooth ticket entry experience. That is not too big of a deal if you regularly attend games, but can be brutal until you get everything figured out. One possible option would be to have paper tickets printed at the ticket office, which I believe can be done if your smart phone is not an option. That might add another 20-minutes to the entry process, as there is sometime a line (and you would need an ID and proof of payment). This works for tickets purchased directly, but might not work for those purchased from a reseller.

I am not surprised that building staff was not able to help and not able to make things work for you. These people are almost all part-timers working with limited training and experience. Their systems and staffing levels have been changing over and over since the pandemic began. They are encountering new situations every day. Supervision is spread thin. The entire Fiserv Forum operation has had a Keystone Kop vibe, even in year 3. They have some level of consistency and they do some things well, but they struggle with uncommon questions, glitches, and new problems. Overall, they get the job done, but if your first few experiences are frustrating, it can seem like they are trying to treat you poorly.

I appreciate the advice and if we go again I will print the tickets.

However....the first problem is we had already been checked twice and we are COMING OUT OF the jockey club. If she had checked me before going into the club...makes sense. At this time we already ate and drank.

-Second, she treated my son as if he didn't deserve to be there.
-Third, watching multiple people walk by as she is solely focused on me and my son.
-Fourth, her snarky comments instead of trying to provide customer service. She didn't even mention that I can just go to section 109 until minutes had already gone off the clock and we missed a huge part of the 3rd quarter. We could have stayed in the jockey club and ate some more but we both did everything possible to be back out to see the opening of the second half.

-Fifth, as I am trying to reach out to the Bucks organization to help me understand what happened and potentially give some customer service training.......they don't seem to care. Heck, I didn't even ask for any compensation. I just wanted them to tell me if this is normal practice and make sure it doesn't happen to others in the future. They couldn't even do that.

-Sixth the optics of it. My mixed son sitting in a sea of upper-class white people gets singled out. As we were walking in after halftime there were 10-15 white people in front of us who walked directly past this lady. As we were waiting, countless others walked by without any hassle. My son doesn't usually think things are race related........but even he questioned it by the time we got back to our seats. Actually would have went to one of the last two games if this didn't happen, so they saved me money anyways.

Twitter. Make it public and visible. Force their hand.