jschligs wrote:We have Electrolux and they are fantastic. A repair guy once told me to stick with those who have always done them. Frigidaire/Electrolux, Whirlpool, GE, Maytag. And always avoid the LG and Samsungs. He said the same for fridges.
Side-Note: Repair men/women also are prune to biases, as well. My FIL has strong open on appliances from fixing them over the years as a repair man.
1. They hold grudges and these companies/quality shifts. Not to dissimilar to how Kia's quality has improved greatly while other cars quality may have dipped. But if you spend 20 years doing something, you tend to write off brands without giving them another chance.
2. What they do is different than what we want. I don't give a **** if the connector on an appliance is extremely hard to install, but he sure as hell does.
3. Customers have different expectations based on the price level. He absolutely hates one brand of dishwasher that was upper middle tier and part of it is I think the customers paid a premium for it and have more expectations on it not breaking down. If a $300 Frigidaire breaks down in 3 years, he doesn't know about it because the customer probably just buys a new one and moves on. But if the $800 dishwasher breaks down, he is called in to fix it with upset homeowners. So he is more likely to see the upper-midtier brand that customers would pay to have fixed.